Hubventory leaves the return, refund, and order policies up to the brands. We believe in your product, and what happens to it should always remain in your control if a return is needed.
If a retailer wanted to return an ordered product, they should first contact the brand. Retailers may return the product; however, there must be no damage.
If you need to issue a refund, you can do so from your Stripe dashboard. Here are the steps:
1. Log in to dashboard.stripe.com.
2. Identify the payment. (You can use the search bar.)
3. Look for the "Refund" button.
4. Set a refund amount and reason.
You may set your return policy under the brand description on your profile. And buyers can communicate with you through the direct message feature about any order in question.
If you want to keep the retailer updated on their request for returns or refunds, you can send a message through the order tab.
If you require further assistance, please contact us at support@hubventory.com or send us a message via the chat feature.
